Sales Conditions

Object

Sale offers on www.cittadelsole.ch integrate a sale distance contract in which the purchase of products is intended for consumers.

The present sales conditions govern the relationship between the customer and DI.CI.GIOCHI SA related to the products purchase on web.

The customer must carefully read the terms and conditions that has been forthcoming by DI.CI.GIOCHI SA also in order to remember those conditions.

How to Buy

  • For Products purchase the Customer must proceed to register by entering their personal details, following the instructions provided, and will have to complete and submit to cittadesole.ch the eletronic form available on the website, following the instructions. Purchase orders must be accurately filled.

  • The customer has to put the Product / s selected into the "Shopping Cart" and, after having read and accepted the fees for delivery, may proceed to purchase.

  • If the Client has necessity to modify the order or any information in it the information, the Customer has to follow properly the procedure. Actually the Client will have the faculty to modify the quantity of the Products that intends to purchase, adding or eliminating one or more Products from the Cart.

  • After this operation customer will be displayed a page containing a summary of the purchase order, including the delivery and handling, with a request for a further confirmation the purchase procedure.

After the visualization of list the Client shall select the type of payment, credit card, Postfinance and PayPal, and "click" the button "confirm your order"

Conclusion of the contract

  • With the confirmation of the purchase order by the Customer, the terms of sale and the additional information contained on the site is deemed fully known and accepted by the customer.

  • Order Confirmation by cittadelsole.ch sent to you at the email specified will constitute your acceptance of the contract proposal.

  • The contract will be concluded, and will be binding for on both sides, the moment the Order Confirmation will be dispatched to the customer.

  • The order confirmation sent by email from cittadelsole.ch include a mention of the product / s purchased; the indication of the price; means of payment; delivery costs, the right of withdrawal.

Customer can check at any time the contents of the purchase contracts completed using the order tracking function that will allow him access to the their historical archive. These data will be available for a period of 12 months from the date of delivery of products.

Payment

  • All prices are in Swiss CHF, VAT included.

  • Product prices are not inclusive of delivery charges whose amount will be shown to the customer in the purchase order summary.

  • Product prices will be shown on the website at time of order. It cannot, therefore, detect possible increases or decreases in prices, also in correlation to previous promotional sales or subsequent purchase order.

Methods of payment:

  • credit card (Visa, MasterCard, Postfinance)

  • PayPal

Shipping

  • Delivery details will be sent by mail, and the time vary depending on: the destination, the moment in which the order will be acquired and the availability of the Products. Each product sheet will show the availability of the product.

  • Circumstances permitting the delivery time on the national territory will amount to 2-3 working days from delivery.

  • Customer can check the status of delivery of products entering their user ID and password in the authentication and selecting the right column called "your orders", or the customer can obtain information by calling customer service at +41 91 2208660 from Monday to Friday from 9:30 to 17:00.

  • At the time of receiving of the product the customer will have to verify:

  • that the package is tightly closed. If the package is not intact or damaged, the Client shall immediately report the complaints to the courier; otherwise the product shall be deemed duly delivered.

  • In the absence of the customer, the courier will leave a card (notice of passage) with instructions for delivery within 72 hours. After this term will automatically return pack in warehouse cittadelsole.ch

  • DELIVERY TIME: cittadelsole.ch undertakes to entrust merchandise to the courier within the time specified in the product data sheets (eg. Availability: 24/48 hours, the goods will be entrusted to the carrier within 48 hours); the delivery time (courier / customer) depend on the destination and vary from 24 to 72 hours.

  • The delivery charges for deliveries on national territory, are as follows:

  • The weight value in kg. in the table above should be considered as a volumetric or dimensional weight (depending on the amount of space occupied by the package).

is not possible to specify a day and / or a specific time for delivery. All our deliveries are handled by express carriers that do not offer this service. So we recommend to indicate during the order (delivery address) an address where someone is always there for pickup. We recommend you specify a different address (shipping address), a house with reception, an office, a shop etc ... You can change the shipping address before order confirmation that during the recording of your data.

Orders < CHF 150,00 Orders ≥ CHF 150,00
CHF 8,00 free

Discount vouchers-Actions-free gifts

cittadelsole.ch can put Within the parcel, or send via email, discount vouchers that can be used by the date specified on the voucher.

  • The coupon must be included in the summary page and activated by using the appropriate command coupon activate '. " The system will update the total amount of the order net of the value of the voucher.

  • The coupon can be combined with other commercial initiatives exclusively in cases in which it will be expressly stated, otherwise it will not be possible cumulation of good with other commercial actions.

  • The promotions on the site will be effective from publication in the Cittą del sole home page

  • The system will automatically to post the promotion in your shopping cart and, therefore, can not be any exception request to the the customer support staff.

  • The promotion of 'free transport' is reserved for orders over 99 CHF for delivery in Switzerland in 0-6 Kg volume weight range; to all those above you will be given a voucher for the same value of the national delivery.

Cittadelsole.ch may send to customers free gift. No substitution will be made possible in relation to the products received free.

gift bags

  • Periodically will be activated "in the basket" function to provide free of charge our exclusive bags for you to do in comfort your gifts.

Guarantees for defective products

  • It is up to the customer to verify merchandise upon receipt and report any defects or deviations from his order. Apply the legal conditions under Article. 201 CO.

  • The guarantee will apply to products that present lack of conformity and / or failures not be found at time of purchase, provided the product is used properly and with due diligence and that respecting its destination and as provided in any technical documentation, compliance with the various operating rules therein.

  • In case of defects, the customer is invited to contact our customer service (by sending an email to negozio@cittadelsole.ch) to organize the repair / replacement. you must provide a purchase document. NO Shipping fees will be charged as long as the withdrawal takes place on the national territory.

  • The replacement product will be shipped at its expense by mail by cittadelsole.ch only after receiving the defective product and documents requested above correctly filled. Click here to download the form replacing defective products.

  • In the event that the product was no longer available, cittadelsole.ch will proceed to the refund on the the whole amount of the order and the initial shipping charges, within 14 working days .

  • Refund will be made on the same terms in which it was placed the order.